Student Loan Servicing Complaint Form

Our Office attempts to resolve individual borrowers’ disputes with student loan servicers, where possible and appropriate. These issues can include: crediting principal and interest payments, eligibility for repayment and forgiveness programs, falling behind on payments, misapplied payments, interest rate calculations, requesting a new repayment plan, servicer changes, and loan consolidation.

We will review your complaint and an investigator will contact you. While our Office sometimes brings lawsuits on behalf of the State of Rhode Island to enforce consumer protection laws and in the public’s interest, generally, we do not represent individual consumers.

You can also contact a private attorney about your legal rights and remedies under Rhode Island’s Student Loan Bill of Rights.

This web form utilizes a CAPTCHA function to prevent spam submissions. If you are experiencing difficulty using this form, please call 401-274-4400 to submit a student loan servicer complaint.

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