About The Consumer Protection Unit

Quick Links

Bureau of Criminal Identification (BCI)
Civil Division +
Consumer Protection
Criminal Division +
Civil Rights
Investigatons and Reports

The Office of the Attorney General Consumer Protection Unit investigates and mediates consumer complaints concerning unfair and unlawful business practices and misleading advertising arising out of alleged violations of the Deceptive Trade Practices Act. If groups of people are victimized by a deceptive trade practice, this office may file in the Superior Court a civil investigative demand, which is a formal investigation. In appropriate cases, a lawsuit to stop the illegal business practice may be initiated.

Apart from carrying out its statutory responsibilities, the Unit also provides information and referral services to the general public. Consumers are directed to the appropriate governmental or private agencies for help in answering specialized questions or resolving disputes that are not within the Unit's jurisdiction.

The Consumer Protection Unit is available to speak to community groups on how to prevent being a victim of identity theft and other scams. To schedule a community outreach presentation for your organization, please call (401) 274-4400.

To file a consumer complaint, click here for an online complaint form (available in Spanish by clicking here.

If you have a question regarding a consumer related issue please e-mail us at [email protected] or give us a call at (401) 274-4400.

+ Student Loans Are you having problems with your loan servicer? We may be able to help.

Our Office can attempt to resolve your disputes with student loan servicers, where possible and appropriate, with issues including:

  • Crediting principal and interest payments
  • Eligibility for repayment and forgiveness programs
  • Falling behind on payments
  • Misapplied payments
  • Interest rate calculations
  • Requesting a new repayment plan
  • Servicer changes
  • Loan consolidation

Your complaint matters. Every complaint our Office receives helps us to identify and prioritize problems Rhode Islanders are experiencing in the student loan marketplace for potential action.

How to Submit Your Complaint:
  1. Fill out our Online Complaint Form
  2. Download and fill out the Complaint Form: E-mail the completed form to: [email protected] or mail the form to the Attorney General's Consumer Protection Unit: 4 Howard Ave., Cranston RI 02920
Next Steps:

We will review your complaint and an Investigator will contact you.

Please note: While our Office sometimes brings lawsuits on behalf of the State of Rhode Island to enforce consumer protection laws, we generally do not represent individual consumers. Therefore, we cannot provide you with legal advice or act as your attorney. You may have legal rights and remedies under Rhode Island's Student Loan Bill of Rights, R.I. Gen. Laws §§ 19-33-1 through 19-33-16.

If you have additional questions, you should contact a private attorney.

Additional resources:
+ Servicemembers: KNOW Your Rights Under the Law The Servicemembers Civil Relief Act (SRCA) is a federal law that provides protections for military members as they enter active duty. It covers issues such as rental agreements, security deposits, prepaid rent, evictions, installment contracts, credit card interest rates, mortgage interest rates, mortgage foreclosures, civil judicial proceedings, automobile leases, life insurance, health insurance and income tax payments.

The Uniformed Services Employment and Reemployment Rights Act (USERRA) protects the civilian employment rights of servicemembers and veterans. Among other things, under certain conditions, USERRA requires employers to put individuals back to work in their civilian jobs after military service. If you are eligible for reemployment, you must be restored to the position and seniority-based benefits that you would have attained or, in some cases, a comparable job, had you not been absent from work to perform military service.

For more information on the SRCA or the USERRA, read here: Servicemember Rights
+ Health Club Registration To check if a gym is registered with our office, view our list of registered health clubs.

Under Rhode Island General Law 5-50, health clubs must register with the Office of Attorney General. The non-refundable registration fee is $100 and is valid for one year and must be submitted with the completed registration form below. The registration is valid for one year from the date of registration approval and may be annually renewed by filing the registration form and paying a renewal fee of $50.

If you have questions about the registration process, please call the Consumer Protection Unit at (401) 274-4400, ext. 2391.

Health Club Registration Form
+ Telemarketers Registration Rhode Island General Law 5-61, “The Telephone Sales Solicitation Act,” requires all telephone sales solicitation operations or telephonic sellers (i.e. telemarketer) to register with the Office of Attorney General not less than 10 days prior to doing business in Rhode Island. The non-refundable filing fee of $100 is valid for one year from its effective date and must be renewed annually.

If you have questions about the Telemarketers registration process, please call the Consumer Protection Unit at (401) 274-4400, ext. 2391.

Telemarketers Registration Form